Terms & Agreements

By clicking “Buy Now,” “Purchase,” or any other phrase on the purchase button, by signing, and/or entering your credit card information, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client” or “You”) agree to be provided with jewelry products by Karoline Bolt (“Jeweler”), owner of Bye.Gones.Nyc (the “Company”), and you are entering into a legally binding agreement with the Company, subject to the following Terms of Purchase:

GENERAL TERMS

  • The Jeweler will provide jewelry services for a custom design jewelry piece (the Jewelry) for Client. 
  • Client agrees to pay Jeweler a non-refundable deposit to begin the design process.  This deposit will be applied towards the full price of the Jewelry.  
  • The Jeweler will provide initial designs along with a full price quote via email. This quote will be valid for fourteen (14) days as metal prices may vary.  The Client will have the opportunity to offer feedback during the initial consultation and the Jeweler may provide up to two (2) revisions. 
  • Within fourteen (14) days Client will approve of the final design, time of delivery, and payment schedule in writing via email. 
  • Should Client decline to proceed with the Jewelry, the non-refundable deposit may be applied towards another product or service.

PAYMENT TERMS

  • Once the final quote has been accepted, sixty percent (60%) of remaining payment will be due as the first installment.  Sales and other taxes may be included. 
  • Client acknowledges that rush fees may be applied under certain circumstances. 
  • Client agrees to make all payments according to the payment schedule as outlined via email or otherwise in writing. Even if the process is delayed due to non-communication or lack of Client feedback, Client agrees to make all payments on time. 
  • Final payment is due no more than six (6) weeks after the first installment has been made.  If final payment is not made on time, the Jeweler reserves the right to stop work on the Jewelry and it will not be completed or delivered until payment is made in full. 
  • Client acknowledges custom design jewelry is unique and Your Jewelry may appear differently than expected. No refunds or returns are permitted on custom jewelry pieces. 

CUSTOM DESIGN & CLIENT PROVIDED STONES  

  • It is the Client’s responsibility to provide proper sizing. The Jeweler may send a sizing kit on request. 
  • If Jeweler requires Client feedback on design and Client is delayed in providing said feedback, the Jeweler reserves the right to revise delivery schedule.
  • Client provided gemstones may be accepted at Jeweler’s discretion. If You would like to use a pre-owned or already purchased stone, the Jeweler will approve on a case-by-case basis and this will be determined during the design process.
  • Should Client mail in (at Client’s cost and complete liability for any loss or damage through shipping) or hand deliver a gemstone or a piece of jewelry containing a gemstone to be used, the Client acknowledges that there is reasonable risk involved in removing stones from mountings and resetting stones. The Jeweler will assess any risk regarding Your stone and advise You on any foreseeable issues before moving forward with stone resetting. 
  • By providing consent for the Jeweler to reset a pre-existing gemstone or refine any metal, the Client releases the Jeweler from any claims of damage or liability that may be incurred throughout the process, including damage by third-parties, and holds harmless the Jeweler against any stone damage due to stone flaws or existing stone cracks, chipping, flaws, or inclusions that may be discovered. 
  • Should the Parties agree that the Jeweler will refine gold or other metal pieces, the Client acknowledges that no cash value will be given to the Client and any value of said metals must be used towards other products or services provided by the Jeweler.

 DELIVERY 

  • For Delivery: The Jeweler will ship the final product to Client’s home upon request and a signature may be required. The Jewelry will be valued at the price paid and insured for it’s full value.  In the event the Jewelry is damaged upon delivery or goes missing, Client should notify the Jeweler within forty-eight (48) hours of delivery (or expected delivery) and the Company will work with Client to fix or replace the Jewelry.